If you have an enquiry or would simply like to find out more about Inyama & Co, you can contact us via the details below.
We are committed to providing you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform us immediately, so that we can do our best to resolve the problem.
Please contact Cheyvonne Buffonge to discuss your concerns and she will do her best to resolve any issues. If you would like to make a formal complaint, this is the procedure that will be followed.
- We will send you a letter acknowledging receipt of your complaint within 3 days of receiving it
- Your complaint will be investigated by the Principal, Cheyvonne Buffonge.
- You will be invited to discuss your complaint and hopefully resolve it within 14 days of sending the acknowledgment
- Within 3 days you will be sent a letter confirming the discussion and outcome
- If a meeting does not take place you will receive a detailed written response to your complaint, which may include suggestions to resolve the matter, within 21 days of the acknowledgment.
- If you are not satisfied you may contact us to request a review, following which you will receive a final response within 14 days.
What to do if we cannot resolve your complaint
You may complain to the Legal Ombudsman who will look at your complaint independently.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Email: [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.